NO. We only ask for honesty during the whole process and that, if it's sold by any other means, we're informed punctually so that we can remove it from our catalogue and thus not create confusion for our customers.
Like any other real estate agency, our fees would be 5% of the total value of the sale, and we only charge 3% if no other collaborator is involved in the sale with whom we have to share our fees.
We specialise in and focus on high-end products, as this is the type of customer who visits our website and therefore we only advertise products with certain characteristics.
No, check-ins are always at 15:00 and check-outs at 11:00. We have some flexibility, but your check-in time has nothing to do with your check-out time. Keep in mind that we can receive a reservation to enter the same day you leave, and we'll have to have the house ready for them to enter at 15:00 at the latest.
As long as there's no departure on the day of your arrival there's no problem. An early entry is subject to availability, so you should check with us before applying.
Guests will be required to pay a security deposit (which varies according to the rented property) to cover any damage that may occur. This deposit will be fully refunded after check out and is subject to inspection. It'll always be refunded no later than 7 days after departure.
In case you need an accessible villa, contact us first so that we can advise you better.
Some accommodation allow pets, but others don't. Thus, we recommend that you read well the description. In case you're not clear about it you can always ask us :) In the properties that do allow pets we request an extra charge of €50 per pet and per stay.
Only in the certain accommodation.
We'll always welcome you, show you around the house and give you useful advice on the area and what to do during your holiday. In case you arrive late and your accommodation has self-check-in (key box), we'll visit you the next day to complete the process.
Pool heating has an additional cost ranging from €210 to €350 per week
- Bedding and towels - A cleaning with change of towels and sheets for stays of more than 7 nights. For example, if your stay is 8 nights, you'll have a cleaning on the 4th day. Not valid for properties in Las Palmas de Gran Canaria - Wi-Fi connection - Daily bread delivery (only for Salobre's properties) - Welcome package (depending on the accommodation) - 1 cot and 1 highchair per property free of charge for children under 2 years of age - If the house has a car park or garage, this is provided free of charge and without the need for a reservation - 24 hour emergency customer service
- Up to 15 days before arrival: 0% penalty (full refund of 30% paid at the time of booking). - From 14 days until the day of arrival: penalty of 30% paid at the time of booking.
We're formed by a team of specialists in the tourism sector. Your home will be appraised and managed by professionals not only in real estate, but also by experts in the field of tourism and sales.
We're committed to the tourist accommodation sector, encouraging and facilitating the integration of homes within the sector. As investors and specialists in the field with more than 15 years of experience, we want holiday homes to be the present and the future as a stay option for all people who want to visit the Canary Islands.
We're a team of tourism professionals with the goal of facilitating and bringing closer together the management of holiday accommodation in the Canary Islands. Formed by specialists in each of the tourist pillars of the sector, VillaGranCanaria works side by side with our clients to offer them an easy service.
Frequently Asked Questions