En el proceso de reserva online siempre le pedimos un pago en señal del 30%. Este pago puede hacerlo con tarjeta de crédito o bien por transferencia bancaria. La reserva no se considera en firme hasta que no tengamos esta señal de nuestro lado y usted reciba nuestra confirmación. El resto del pago se hace antes de la entrada o en el mismo día de la entrega de llaves, a convenir.

- Up to 21 days prior to arrival: 0% penalty (full refund of the 30% paid at the time of booking). - Between 21 days and one day prior to arrival: 50% penalty (an extra charge of 20% will be added to the initial 30% to make a total of 50%). - In case of not showing up: 100% penalty (total loss of the reservation amount).

No, check-ins are always at 15:00 and check-outs at 11:00. We have some flexibility, but your check-in time has nothing to do with your check-out time. Keep in mind that we can receive a reservation to enter the same day you leave, and we'll have to have the house ready for them to enter at 15:00 at the latest.

As long as there's no departure on the day of your arrival there's no problem. An early entry is subject to availability, so you should check with us before applying.

Guests will be required to pay a security deposit (which varies according to the rented property) to cover any damage that may occur. This deposit will be fully refunded after check out and is subject to inspection. It'll always be refunded no later than 7 days after departure.

In case you need an accessible villa, contact us first so that we can advise you better.

Some accommodation allow pets, but others don't. Thus, we recommend that you read well the description. In case you're not clear about it you can always ask us :) In the properties that do allow pets we request an extra charge of €50 per pet and per stay.

Only in the certain accommodation.

We'll always welcome you, show you around the house and give you useful advice on the area and what to do during your holiday. In case you arrive late and your accommodation has self-check-in (key box), we'll visit you the next day to complete the process.

Pool heating has an additional cost ranging from €210 to €350 per week

- Bedding and towels - A cleaning with change of towels and sheets for stays of more than 7 nights. For example, if your stay is 8 nights, you'll have a cleaning on the 4th day. Not valid for properties in Las Palmas de Gran Canaria - Wi-Fi connection - Daily bread delivery (only for Salobre's properties) - Welcome package (depending on the accommodation) - 1 cot and 1 highchair per property free of charge for children under 2 years of age - If the house has a car park or garage, this is provided free of charge and without the need for a reservation - 24 hour emergency customer service

No. Firmaríamos siempre un contrato de intermediación, muy sencillo, con unas normas básicas para los casos en los que fuéramos a trabajar con agencias compartidas (evitamos disparidad en precios y necesitamos la sincronización de calendarios).

En este contrato de intermediación se hace mención a la permanencia. Siempre que no hayan reservas en curso, se puede rescindir el contrato. En caso contrario, solo pedimos que se respeten las reservas en curso o un aviso con 4 meses de antelación, para nosotros poder reubicar aquellas ya comprometidas.

Sí, siempre que se cumplan las condiciones detalladas en el contrato: no tener reservas en curso, respetarlas o avisar con un mínimo de 4 meses de antelación.

No. Nos adaptamos a las necesidades de cada propietario de una forma muy personalizada.

Nosotros cobramos un 20% y en caso de tener que compartir la propiedad con otras agencias (Booking, Airbnb, etc.) cobraríamos el 25%.

No. VillaGranCanaria solo cobra de las reservas que le damos ya cerradas. No tenemos parte de ningún otro servicio anexo que se precise. El propietario pagará siempre el mejor precio, de forma directa a cada proveedor. Nosotros solo facilitamos e intermediamos, pero nunca cobramos nada por ello.

NO. We only ask for honesty during the whole process and that, if it's sold by any other means, we're informed punctually so that we can remove it from our catalogue and thus not create confusion for our customers.

Like any other real estate agency, our fees would be 5% of the total value of the sale, and we only charge 3% if no other collaborator is involved in the sale with whom we have to share our fees.

We specialise in and focus on high-end products, as this is the type of customer who visits our website and therefore we only advertise products with certain characteristics.