- CANCELATION OF YOUR FLIGHTS: If your flights get canceled last minute and you are unable to come to Gran Canaria, you can either change your dates and used your deposit for the new reservation OR all paid amounts for your accommodation will be refunded
- COVID-19 SICKNESS: If you or any person within your party, tests positive 72hours before travelling, you will be given the chance to move your dates or all amounts paid will be refunded. In the event, your home country or Spain gets border restrictions, preventing you from travelling, the same conditions will apply.
- All guests who do not come from the Canary Islands Region are required to prove that they have undergone, within a maximum period of 72 hours before arrival, a diagnostic test for active infection (pcr compulsory from Nov. 23d 2020) and that they have not tested positive as a transmitter of Covid-19. More information.